Refunds & Returns Policy:
Returns:
We understand that in some cases products may need to be returned. You can return or exchange products ordered from the William’s Bros. Speed Shop website within 14 calendar days after the date your product was shipped, however a 20% restocking fee will be incurred. If 14 days have gone by since your purchase was shipped, unfortunately we can’t offer you a refund or exchange.
Please note: we do not offer refunds or exchange on special orders.
Please email holley@ocs-group.co.uk obtain more information on how to return the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have any queries regarding your refund, please contact us at accounts@ocs-group.co.uk
Sale and discounted items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged.
Delivery:
UK orders: 2 – 5 business days
EU orders: up to 7 business days
Worldwide: 7-10 days
Same day Click and Collect is available; should the item be out of stock back-order and collection available upon acknowledgement via the William’s Bros. Speed Shop team.
*please note external stockists are subject to their own independent Terms & Conditions
*our other brands, OCS Paint and WBR Race Engines are subject to their own independent Terms & Conditions